We want you to get the most out of your candle and learning how to care for your new MM Candle is part of the fun! Go to our Instagram @the_millennial_medium and click on "Candle Care" in the highlights for some tricks and tips on keeping your candle in tip-top shape!
Visit our blog for instructions on how to be a candle-burning pro: Click Here!
Are Millennial Medium products vegan/cruelty free?
Yes. Everything you see in the shop has been ethically sourced and is organic when possible. None of our products or the elements within them have been tested on animals.
Why are your candles so expensive?
Millennial Medium Ritual Candles are considered a luxury candle brand. Each candle is co-created with Spirit through a process of channeling and meditation. They are made with the highest quality crystals, oils and herbs so you can be sure that you're getting a product that is ethically sourced, lovingly made and the highest quality possible.
Why does my candle look different than the photo?
All the candles in the shop are hand-poured in small batches. Because of the nature of soy wax, each candle will vary in texture and color. Designs are created intuitively and may differ slightly from what is shown in the photo.
My candle changed color...why?
Our candles are made from 100% Soy Wax which, because of it's natural quality, tends to lighten in color overtime. Your candle may experience some discoloration particularly around the edges of the candle. This is a natural oxidation process between the wax and the fragrance and is due to our candles having no preservatives. The change in color will not affect your burn. It is recommended to use your candles within 3 months of purchase.
How do I use my candle?
Each candle has a distinct purpose and intention. When you receive your candle, you will also receive a card insert, describing the details of the candle and what's inside. Candles can be used for meditation, spell-work, healing, rituals or for ambiance. Many customers choose to leave their crystals inside the candle to charge while burning, others remove them immediately to use them for meditation or as a talisman. Don't forget to tag us on social media and show us how you fan your flame!!
Can I make a custom candle?
Yes! This option will be coming soon.
My candle looks weird after it dried.... why?
Our soy wax is 100% natural with no preservatives. The texture and appearance of the top of your candle will change each time it dries because it is an organic item. The patterns and textures are unique and do not effect the efficacy or burn of the candle.
**SHIPPING DELAYS: USPS is having significant delays. Candles are made to order and processing time is between 4 and 7 business days. Once your item is shipped, there may be further delays due to the carrier. You will receive a tracking number as soon as your item has shipped. Please be diligent about removing it from the mailbox as soon as possible, as soy wax is very sensitive to heat and will begin to melt around 100 degrees Fahrenheit.
**All sales are FINAL. We do not offer refunds due to change of mind. All of the items listed in the shop are photographed and described to the utmost accuracy. Since the representations of items are clear, you know exactly what you are receiving. If you have a concern about your order or are unhappy, please email email@example.com
**If your order arrives damaged, please email us at firstname.lastname@example.org with photos and a description of your order. We will then assess your case and determine if a replacement or refund will be provided. You will be refunded by the same payment method that you originally used to place your order. If you paid using Afterpay, there is a $5 restocking fee which will be deducted on your order. We cannot refund shipping costs.